Privacy Policy

Last Updated: July 5, 2026

1. Information We Collect

We collect personal information that you voluntarily provide to us when booking surveys, inquiring about services, or submitting reviews. This may include:

  • Contact details (Name, phone number, email address).
  • Installation details (Site addresses, business names, notes).
  • Submitted media (Review images and text content).

2. How We Use Your Information

Your details are processed to facilitate engineering consultancies, survey scheduling, and reviews display. Specifically, we use collected information to:

  • Arrange and confirm on-site wireless coverage surveys.
  • Provide digital quote approvals and email calendar notifications.
  • Display verified customer testimonials and review images on our site.

3. Reviews & Image Submissions

When you submit a review along with a photo, you grant OpenWaveNetworks the right to publish and permanently display this content on our website. Submitted review images are stored in our secure database. You can contact us at any time to request the modification or deletion of your review.

4. Data Storage & Security

We implement robust physical, technical, and organizational measures to secure your data. Records are stored securely using either localized encrypted storage or industry-standard Firebase Firestore endpoints. We never sell, lease, or rent customer information to third-party advertisers.

5. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), UK and EU citizens possess rights to request copies of their data, ask for correction of inaccurate files, or require total erasure of their client files from our active records. Contact admin@openwavenetworks.co.uk to exercise these rights.

6. Changes to this Policy

OpenWaveNetworks reserves the right to modify this Privacy Policy at any time. Alterations take effect immediately upon posting to this page.